Effective date: January 1, 2025
Epic School of Music (“we”, “our”, “us”) operates the website https://epicschoolofmusic.com and provides music education services in Australia. We are committed to protecting your privacy and handling your personal information in an open and transparent way, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, store and disclose personal information.
1. Personal Information We Collect
We may collect personal information including, but not limited to:
Full name
Email address
Phone number
Student name and age (when enrolling minors)
Payment and billing details (processed securely by third-party providers)
Information submitted through contact forms, bookings, or enquiries
Website usage data (IP address, browser type, pages visited)
We only collect information that is reasonably necessary for our business activities.
2. How We Collect Personal Information
Personal information is collected when you:
Submit a contact or enrolment form
Book or pay for lessons
Communicate with us by email, phone, WhatsApp or social media
Use our website (via cookies and analytics tools)
3. How We Use Your Information
We use personal information to:
Provide music lessons and related services
Communicate with students and parents
Manage bookings, payments and schedules
Improve our website and services
Comply with legal and regulatory obligations
We do not sell or rent your personal information to third parties.
4. Disclosure of Personal Information
We may share personal information with trusted third parties where necessary, including:
Payment processors (e.g. Stripe, PayPal)
Booking and scheduling platforms
Website hosting and analytics providers (e.g. Google Analytics)
Professional advisers where legally required
All third parties are required to handle personal information securely.
5. Overseas Disclosure
Some service providers may store or process data outside Australia. Where this occurs, we take reasonable steps to ensure that overseas recipients comply with Australian privacy standards or equivalent safeguards.
6. Cookies and Analytics
Our website uses cookies and similar technologies to improve user experience and analyse website traffic.
Cookies may collect anonymous data such as:
Pages visited
Time spent on the site
Device and browser information
You can disable cookies through your browser settings, however this may affect website functionality.
7. Security of Personal Information
We take reasonable steps to protect personal information from misuse, loss, unauthorised access or disclosure. This includes secure servers, restricted access, and trusted third-party systems.
Despite these measures, no method of transmission over the internet is 100% secure.
8. Access and Correction
You may request access to the personal information we hold about you, or request corrections if you believe the information is inaccurate or outdated.
Requests can be made using the contact details below.
9. Complaints
If you believe we have breached the Australian Privacy Principles, you may contact us and we will respond within a reasonable timeframe.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
10. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle personal information, please contact us:
Epic School of Music
Website: https://epicschoolofmusic.com
Email: info@epicschoolofmusic.com
Phone: +61 466 799 831